plitoX is a global web hosting service provider. Our services are provided subject to our Terms of Service. Our latest Terms of Service document is Version 1.3
1. It is the responsibility of the client to ensure that their domain is renewed annually. Late payments cannot guarantee that a lapsed domain will be renewed.
2. Clients must pay for all services in advance before any service is rendered.
3. If your account remains unpaid for more than 30 days, we reserve the right to hand over your account to debt collectors.
4. Accounts handed over to debt collectors will incur additional charges and fees, which remain the responsibility of the client.
5. We endeavor to backup sites periodically; however, it remains the client's responsibility to carry their own copies of the latest backup of their website.
1. All data transfers are the responsibility of the client.
2. plitoX cannot be held responsible for any loss of data, loss of WordPress plugins, lines of code, or other software as a result of a data transfer process.
3. Clients must make sure that they have the appropriate hosting plan in place when transferring their hosting to plitoX.
1. All Customer Data allocated to you is personal to you and you will be liable for any loss or damage you or third parties have suffered because of your actions or the actions of a person to whom you have disclosed your Customer Data.
2. You authorize us to act on any instruction given by or purporting to originate from you, even if it becomes clear that both parties have been defrauded by someone else unless you have notified us under clause 9.4 before we acted on a fraudulent instruction.
3. If any security violations are reasonably believed to have occurred in connection with your account, we will investigate and, if necessary, change the relevant Customer Data, including access codes and passwords, and notify you immediately.
4. You must tell us immediately if any other person gains access to your Customer Data by following the procedures relating to reporting misuse Reporting Abuse – plitoX and give us your full cooperation in any investigation we carry out.
5. You indemnify us (hold us harmless) against any claim arising from:
your disclosure of your Customer Data to a third person;
the use of the Customer Data by a third person; or
any resulting action by you or a third party.
6. We reserve the right to take any action we find necessary to preserve the security and reliable operation of our infrastructure. You may not do anything (or permit anything to be done) that will compromise our security.
7. We have systems in place to assist our critical technical infrastructure to recover from a natural or human-induced disaster. However, we do not specify any recovery time and are not liable for any loss or damage you suffer as a result of a disaster. You must make backups of your data. Nothing contained in our Agreement will be seen as representation that any backups of data we have implemented will be successful or in any way will assist with disaster recovery.
1. Customers may be entitled to a refund under the following circumstances:
Cancellation of service
Service credits issued
Goodwill gestures
Adjustments to invoices
2. In the instance where a customer has paid in advance for their hosting service for more than one month:
Should the customer cancel the service before the full invoice period is complete, we will refund the customer for the unused period, less the 30-day cancellation notice period and any third party costs incurred on behalf of the customer.
3. Refunds are issued in one of three ways and subject to the customer’s payment method and payment interval:
the hosting period (date of the next invoice) will be extended, or
a credit note is issued on the next invoice generated, or
the customer account is credited via EFT (only applies to cancellations)
The refund method applied remains at plitoX’s sole discretion.
1. plitoX may temporarily suspend its Service to repair, maintain, upgrade, modify, replace, or improve any of its Services.
1. Where circumstances permit, plitoX will provide prior notice of any service suspension to Customers. However, plitoX will not be held liable for any resulting loss or damage suffered as a result of the service suspension.
1. plitoX may terminate any Services on five days’ written notice to you.
2. You may terminate any Services on 30 days written notice to plitoX in one of these ways:
via the plitoX Control Area; or
via email to billing@plitoX.com from an authorized email address.
We will confirm your request for termination via return email.
3. If you give plitoX notice of termination in any manner other than as specified above you may find that the notice was invalidly given and will not have any effect.
